TERMS OF SERVICE

Last updated: November 8, 2026

Acceptance of These Terms

By using this website or requesting service from The Houston Roadside Assistance, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the site or our services.

The Services We Provide

We provide mobile roadside assistance — we come to your vehicle to help with common roadside situations, including jump starts, flat tire changes, emergency fuel delivery, car lockouts, on-site battery replacement, and truck door lockouts and truck battery jump starts.

We are a roadside assistance provider, not a highway recovery service. For safety and licensing reasons, we do not perform service on active freeway mainlanes, toll roads, or bridges. If your vehicle is stopped in a live traffic lane, on a highway shoulder, or in any unsafe position, call 911 or the appropriate authority first — your safety comes before any roadside repair.

Pricing and Payment

We provide a clear, flat price by phone before we dispatch a technician, based on the information you give us. There is no membership or sign-up fee. If conditions at your vehicle turn out to be materially different from what was described, we will tell you before doing additional work and confirm any change in price first. Payment is due upon completion of the service, by the payment methods we accept at the vehicle. A job secured by a payment link texted to you is held on a card: the card is authorized for the quoted price and charged when the job is done.

Cancellations, No-Shows and Refunds

Once a technician has been dispatched to your job there is no cancellation. The booking is final and the price is not refundable, except in the situations listed below. A technician is “dispatched” the moment we assign your job to a driver, which is usually within minutes of booking. This is Houston: traffic, weather and road closures are outside our control, and a slower-than-hoped arrival is not by itself a reason to cancel.

You are not charged, and any payment or card hold is released in full, if:

• you cancel before a technician has been dispatched;
• we cancel, or we cannot send anyone to you;
• the technician arrives and cannot complete the service for a reason that is not yours — for example, the right equipment is not on the truck or the vehicle cannot be serviced safely where it sits;
• we are more than 90 minutes past the arrival time we gave you, the technician has still not arrived, and you choose to cancel and go with someone else. Your payment or hold is refunded in full.

In every other case:

• a booking cannot be cancelled after a technician has been dispatched. If you tell us not to come within the first 10 minutes after dispatch, a $75 fee is charged to the card on file or withheld from a prepayment and the balance returned;
• if you cancel more than 10 minutes after dispatch, the full price of the job is charged;
• if the technician arrives and nobody is with the vehicle, or the technician cannot reach you by phone at the scene, the job is a no-show and the full price of the job is charged. Our technician was there; the service was ready to be performed;
• a service that has been performed is paid in full and is not refundable. If the problem at the vehicle turns out to be different from what was described, we quote the different job before any work starts, and you may decline it at that point under the cancellation terms above.

These fees are shown on the checkout page before your card goes in. If you believe a charge was made in error, call us within 48 hours and we will review it with the dispatch record.

No Guaranteed Arrival Time

Any arrival or completion time we mention is a good-faith estimate, not a guarantee. Actual timing depends on traffic, weather, your location, and current demand, and is outside our full control. We will keep you updated, but we cannot promise an exact arrival time.

Your Responsibilities

• Give us accurate information about your location, your vehicle, and the problem.
• Confirm that you are the owner of the vehicle or are authorized to request service for it.
• Be reachable, and make sure our technician can safely access the vehicle.

Right to Decline Service

We may decline or stop service in situations that are unsafe, unlawful, or beyond what we can responsibly handle. In a genuine emergency — an accident, injury, fire, or a vehicle in a dangerous position — please contact 911 first.

Limitation of Liability

Our technicians perform every job with reasonable care. To the fullest extent permitted by law, The Houston Roadside Assistance is not liable for pre-existing vehicle conditions, or for indirect, incidental, or consequential damages arising from the use of this website or our services. Nothing in these terms limits any liability that cannot be limited under applicable law.

Website Content

This website and its content are provided on an “as is” basis. The text, design, and graphics on this site belong to The Houston Roadside Assistance and may not be copied or reused without permission. We may link to outside websites that we do not control and are not responsible for.

Governing Law

These terms are governed by the laws of the State of Texas, and any dispute relating to them or to our services will be handled in the appropriate courts located in Harris County, Texas.

Changes to These Terms

We may update these terms from time to time. When we do, we'll update the “Last updated” date at the top of this page.

Contact Us

Questions about these terms? Call (346) 820-0931, email dispatch@theroadsideassistancehouston.com, or see our Privacy Policy and Disclaimer.